FAQ

We currently only deliver to the United States. Orders placed outside the U.S. cannot be processed or shipped. See our full Shipping Policy

We charge a flat rate of $4.95 for every order, regardless of location within the United States.

Orders are handled within 1–3 weekdays, and shipping takes an additional 3–8 weekdays, depending on your location.
You can place your order until 10:00 PM (EST) for same-day processing.

Once your order has shipped, you’ll receive a tracking number by email. Please allow up to 48 hours for tracking to become active.

You can return any product within 30 days after delivery.

• If your item arrives broken or incorrect, we cover all return shipping costs.
• If you’re not satisfied for another reason, the return shipping is at your own expense.
• We do not provide a return label; customers must arrange their own return shipment.

Refunds are processed within 5 business days after we receive and inspect your return.
Customer support will provide the correct return address.

See our full Return Policy

All payments are securely processed via Shopify Payments.
We accept: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shop Pay.

Read more in our Payment Policy

Your personal information is handled securely according to our Privacy Policy.

We use encrypted systems and never sell your data to third parties.

Email: service@velouze.com

Customer Service Hours:

• Monday–Friday: 8 AM – 6 PM
• Saturday: 10 AM – 4 PM
• Sunday: Closed